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Tisane [PO]

Tisane [PO]

Regular price $47.00 SGD
Regular price Sale price $47.00 SGD
Sale Sold out
Color

Kindly note that this is a Preorder item. Estimated lead time will be 3 weeks from date of order placed. Do place your order only if you're comfortable with the wait as preorder stocks will need some time to arrive. Thank you!

Introducing Tisane - the perfect tea companion to elevate your tea time! This charming mug features a 460 ml capacity, sleek aesthetic, and a food grade 316 stainless steel strainer for tea infusion. Available in matt white and sage green with a stylish wood handle.

Brew your favourite blend to perfection. (Tea not included :D)

  • 460 ml

  • 68 mm wide opening for easy wash

  • Item comes individually packed in a cotton drawstring pouch

  • Price is for a name and icon engraving at the front face

  • Optional top-up of $4 for additional engraving at the back

Lead Time & Delivery Rates

  • Standard Courier delivers in 2-3 working days - $5.50 (Complimentary for orders above $120)
  • Express Next Day Island-wide Delivery - $15 

Return Policy

RETURNS

I do pride myself with error free engravings, so that I deliver your gifts just that way you'd like it to be. As each wood piece is individually personalised with your requested wordings or artwork, I regret to inform that engraved items are non-exchangeable and non-refundable.
Do also assist me by checking through to ensure that you have indicated the correct spelling or characters to be engraved for each item in your order.
In the unfortunate event that I have made an error in the engraving (my apologies!), please Whatsapp me at 8825 0699 within 3 working days of receiving your parcel, with snapshots of the error. I'll drop you a reply with further instructions for the corrected replacement.
  • Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.
  • Returns are not accepted for orders made with sale discount codes, voucher codes from reward points redemption and sale items.
  • No cash refunds will be made for returns. Store credits will be issued via an online code, valid for 3 months, and can be used to offset online purchase of products only and are not applicable on postage/courier fees. Delivery fees, if any, will not be refunded.
  • Store credits are to be used in a single transaction (fully utilised in 1 order), and not applicable with any other discounts or promotions. No credits/refunds will be given for the balance amount not used.
  • Send your return item to us via traceable modes. We will not be responsible for any lost mail. Delivery fees, if any, will not be reimbursed.
 
DEFECTS / INCORRECT ITEMS RECEIVED
I do a quality check for each parcel before it leaves my workshop. In the unlikely event that you receive a defective/incorrect item, I sincerely apologise for the inconvenience caused. 
Please Whatsapp me at 8825 0699 with snapshots of the area of the defect and your order number, within 3 working days after receiving your parcel. I'll reply with further instructions for the return. Please note the following:
  • Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.
  • Once the defective item is received, we will process and send out a replacement item.
  • If a replacement of the exact item ordered is not available, customers can opt for store credits with a 6 months validity. 
What are not considered defects?
  • Differing wood tone
  • Wood marks & burns (as seen in images below)

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