Return Policy

RETURNS

For engraved items:

We pride ourselves with error free engravings, so that we deliver your gifts just that way you'd like it. As each wood piece is individually personalised with your requested wordings or artwork, we regret to inform that engraved items are non-exchangeable and non-refundable.

Do also help us by checking your inbox (sometimes spam folders especially for hotmail accounts) for a confirmation email to ensure that you have indicated the correct spelling or characters to be engraved for each item in your order.

In the very unlikely event that we have made an error in the engraving, please email us at ihaveatopic@tabletopics.sg within 14 working days of receiving your parcel, with snapshots of the error. We'll reply you within 3 working days on further instructions for the corrected replacement.

 

For non-engraved items:

If you are not 100% satisfied with your no-engraving purchase, you may return your item to us for store credits which comes with a 3-month validity period. 

Please email us at ihaveatopic@tabletopics.sg with your order number, and items you wish to return within 14 working days of receiving your parcel. We will reply you within 3 working days on further instructions for the return. Please note the following:

  • Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.
  • Returns are not accepted for: orders made with sale discount codes, voucher codes from reward points redemption and sale items.
  • No cash refunds will be made for returns. Store credits will be issued via an online code, valid for 3 months, and can be used to offset online purchase of products only and are not applicable on postage/courier fees. Delivery fees, if any, will not be refunded.
  • Store credits are to be used in a single transaction (fully utilised in 1 order), and not applicable with any other discounts or promotions. No credits/refunds will be given for the balance amount not used.
  • Send your return item to us via traceable modes. We will not be responsible for any lost mail. Delivery fees, if any, will not be reimbursed.

 

DEFECTS / INCORRECT ITEMS RECEIVED

We do a quality check for each parcel before it leaves our hands. In the unlikely event that you receive a defective/incorrect item, we sincerely apologise for the inconvenience caused. 

Please email us at ihaveatopic@tabletopics.sg with snapshots of the area of the defect and your order number, within 14 working days of receiving your parcelWe will reply you within 3 working days on further instructions for the return. Please note the following:

  • Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.
  • Once the defective item is received, we will process and send out a replacement item.
  • If a replacement of the exact item ordered is not available, customers can opt for store credits or a refund via the the same payment. 

What are not considered defects?

  • Differing wood tone
  • Wood marks & burns (as seen in images below)