I would like to have a Custom Designed topper

Our coasters come individually packed in our signature cotton drawstring sack, scented with a whiff of white tea fragrance.

For Personal Orders

Lead Time

Standard lead time is 5-7 working days (Mon - Thu), inclusive of artwork (crafting, editing, confirmation), engraving process and delivery.

Shipping Rates

Here are the delivery options to cater to your various timeline needs.

Delivery Options	You can expect to	Fees & Remarks
Standard Courier	receive your order after 7 working days	$5.50  $6.50 for gift bundles Complimentary for orders above $120
Express Courier	receive your order after 4 working days	$8
Urgent orders via Grab Express	receive your order 2 days after placing order	$25

Payment Terms

Full payment is required before we proceed to draft an artwork for your confirmation.

Urgent Orders

Do drop me a Whatsapp at 8825 0699 for urgent orders enquiry as I will need to check my availability. Do note that an express fee of $25 applies for orders with less than 5 working days lead time.

Payment Modes

1. Credit cards upon cart out through website; or

2. PayNow to UEN 53379228B.

 

For Bulk / Corporate Orders

Lead Time

Minimum lead time of 3 - 4 weeks, inclusive of restocking (in the event we have insufficient stock), artwork (crafting, editing, confirmation), engraving process and delivery.

Shipping fees

A standard flat rate of $25 applies for all bulk orders, delivered by Pickupp / Grab Express.

As bulk orders enjoy a discounted bulk rates, complimentary delivery will only be offered for orders above $500.

Payment Terms

• For orders less than $5000, full payment will be required for us to proceed with your order.

• For orders above $5000, a 50% deposit will be required to proceed with your order. The balance will have to be made upon delivery.

Payment Modes

1. PayNow to UEN 53379228B

2. Cheque made payable to TABLETOPICS

RETURNS

I do pride myself with error free engravings, so that I deliver your gifts just that way you'd like it to be. As each wood piece is individually personalised with your requested wordings or artwork, I regret to inform that engraved items are non-exchangeable and non-refundable.

Do also assist me by checking through to ensure that you have indicated the correct spelling or characters to be engraved for each item in your order.

In the unfortunate event that I have made an error in the engraving (my apologies!), please Whatsapp me at 8825 0699 within 3 working days of receiving your parcel, with snapshots of the error. I'll drop you a reply with further instructions for the corrected replacement.

• Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.

• Returns are not accepted for orders made with sale discount codes, voucher codes from reward points redemption and sale items.

• No cash refunds will be made for returns. Store credits will be issued via an online code, valid for 3 months, and can be used to offset online purchase of products only and are not applicable on postage/courier fees. Delivery fees, if any, will not be refunded.

• Store credits are to be used in a single transaction (fully utilised in 1 order), and not applicable with any other discounts or promotions. No credits/refunds will be given for the balance amount not used.

• Send your return item to us via traceable modes. We will not be responsible for any lost mail. Delivery fees, if any, will not be reimbursed.

 

DEFECTS / INCORRECT ITEMS RECEIVED

I do a quality check for each parcel before it leaves my workshop. In the unlikely event that you receive a defective/incorrect item, I sincerely apologise for the inconvenience caused. 

Please Whatsapp me at 8825 0699 with snapshots of the area of the defect and your order number, within 3 working days after receiving your parcel. I'll reply with further instructions for the return. Please note the following:

• Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.

• Once the defective item is received, we will process and send out a replacement item.

• If a replacement of the exact item ordered is not available, customers can opt for store credits with a 6 months validity. 

What are not considered defects?

• Differing wood tone

• Wood marks & burns (as seen in images below)