Answers to some FAQs

#1. Is there complimentary delivery?

Yes, upon hitting $120, your delivery fee will be automatically waived. However, if your order does not meet the minimum spend requirement, a flat-rate courier fee of $5.50 will apply. Please note that delivery fees are non-refundable.

#2. Can I opt to self collect?

Yes, self collection will be at my studio. (Right opposite Aljunied MRT station, cross the overhead bridge)

Location:

71 Lorong 23 Geylang Work Plus Store Aljunied #04-12 Singapore 388386.

Opening hours:

Mon - Thu (Close on Fri - Sun & PH)

11am - 1.30pm (AM slot)

1.30 - 2.30 pm (Out for lunch)

2.30 - 4.30 pm (PM slot)

 

#3. When can I expect to receive my orders?

Dispatch dates will be regularly updated at the header of website. Do refer to that at the time of placing your order for best accurate lead time.

 

#4. I can't seem to add more quantity. Does it mean it's sold out?

Yes, stocks have been newly updated. So once you're unable to add further quantity, it means it will take some time for restocks to arrive.

Apologies in advance for any inconvenience or disappointment this may cause.

#5. Yay, I've checked out my cart! Yikes, I've missed out a couple of names. How should I go about adding?

I know, it happens! You may proceed to create a new cart to add on your items. 

Simply check out your new cart by selecting Self Collecting and leave a remark indicating your earlier Order Number. I'll arrange to pack both orders together to send them out.

If you have paid for delivery fee in your earlier cart, but after adding on, your orders combined is now eligible for free delivery, unfortunately, as per point #1 above, delivery fees are non-refundable.

#6. Due to changes in plans, I'll have to cancel my online order. Will I be able to get a refund?

Yes. However, as Shopify platform charges a transaction fee for every orders placed via the portal, I'm unable to do a full refund back to your credit card.

Refunds will be in the form of shop credits, valid for use within a year from date of credits issue.

Refund value will be calculated base only on the products value. As per point #1, delivery fee will not be refundable.

#7. Can I place my orders directly with you via Whatsapp / Email?

Yes sure, if that's easier for you especially if you have a long gift list.

  • Whatsapp: 8825 0699
  • Email: ling@tabletopics.sg

    Payment mode for orders placed with me via Whatsapp or Email will be through PayNow to UEN 53379228B.

    Thank you so much folks and I look forward to personalising your gifts!