How long will it take before I can receive my items?
As we process engravings and mail out parcels only on Wednesdays weekly, a lead time of 2-3 weeks is required for each order.
My order is urgent and can't wait for 2-3 weeks. Possible to process my order first?
For urgent orders, please do drop us an email to firstname.lastname@example.org to check if we are able to fulfil your order in time.
An express service charge of $10 applies and courier delivery of $10 is highly recommended.
For corporate orders, an express service charge of $80 applies if requested lead time is less than 6 weeks.
Is there a limit to the number of characters?
There is no limit to the number of characters but there is limited space on our woodies. Hence we recommend just having first names or initials on our woodies to go for a clean and minimalist look. Too lengthy will end up with an over-cluttered wood piece.
Our items pricing includes with 1 name engraving in Classic font.
If you wish to add a quote or icon, please proceed to Add-On in main menu for a top-up.
How do I upgrade the font and can we have Chinese characters please?
Yes, of course! We do Korean characters as well.
There will be a $2 charge per font type.
- Add-On in main menu
- Premium Fonts
- Select preferred font from dropdown
- Add to cart.
And there you have your engraving in your preferred font / language!
Say your entire order just needs to be in Brush font, you'll just need to add Brush font once to cart. However, if you'll need Brush font on some items, Signature font on others, you'll need to add both Brush and Signature font to cart.
Can I send over an icon to be engraved on the wood item?
Yes, of course!
Please send a hi-res PDF format of your icon to our email email@example.com.
Do note to have your file in black and white only. Images with watermark or photo images are not suitable for engraving.
Icons are chargeable at $3 each. Say your order requires 5 different icons, you'll need to add 5 icons to cart, which will amount to $15.
Do we get to preview the artwork design?
Artwork preview is only available for Signages, Cake toppers, Corporate and Wedding orders.
For all the remaining woodies, we apologise that we do not provide previews for individual order items. Specific location of engraving and font type samples are as per product images displayed. We seek your kind understanding to refer to the sample images as reference.
Can I opt for Singpost Normal Mail?
We have ceased using Singpost Normal mail to have everyone feeling at ease with the delivery of your parcel.
Singpost Registered Mail / Smartpac provides a tracking number where you can track the delivery via www.singpost.com.
We provide same-day Courier service as well for urgent and Signages orders.
Do you have a self pick-up option?
Due to everyone's tight schedule, it's always difficult to arrange a good time. Hence self pick-up option isn't available. We therefore outsource to reliable courier service to ensure efficiency and smooth delivery of parcel right to your doorstep.
My item seems slightly different in wood tone from the images. Why is that so?
Made of natural wood, each of our wood products are unique in their wood grains and wood tone. Distinct marks or wood burns may also be apparent on the products. And hence, no two woodies are identical.
I would like to order in bulk for my wedding / corporate event. Any bulk rates?
Thank you having our woodies for your big day / event.