Christmas Orders FAQs
Important Timeline Updates:
To receive your Christmas orders via Delivery, please drop in your orders by 10 Dec, 23:59 hrs.
Last order for Christmas: 15 Dec, 23:59 hrs
For all orders placed between 11 - 15 Dec, please arrange for self-collection on Friday 22 Dec (this will be the only collection date). You may wish to arrange for Grab Pick up if you're unable to collect personally.
Please refer to #2 below for self collection details.
#1. Is there complimentary delivery?
Yes, upon hitting $120, your delivery fee will be automatically waived. However, if your order does not meet the minimum spend requirement, a flat-rate courier fee of $5.50 will apply. Please note that delivery fees are non-refundable.
#2. Can I opt to self collect?
Yes, self collection will be at my studio. (Right opposite Aljunied MRT station, cross the overhead bridge)
Location: 71 Lorong 23 Geylang #04-12 Singapore 388386.
Opening hours:
Mon - Thu (Close on Fri - Sun & PH)
11am - 1.30pm (AM slot)
1.30 - 2.30 pm (Out for lunch)
2.30 - 4.30 pm (PM slot)
#3. I've placed an order during your breather break between 6 Oct - 6 Nov. When will it be processed?
I will begin processing them from 6th November onwards. Greatly appreciate your patience and understanding during this time.
#4. When can I expect to receive my orders?
As I'll also be away at Boutiques Fair from 17 - 19 Nov, I'll only start dispatching orders in the week of 27 Nov. You can expect to receive them in that week. Do note that I'll not be able to dispatch orders any earlier. Apologies!
New dispatch dates will be updated at the header of website. Do refer to that at the time of placing your order.
You may proceed to place your order only if you're comfortable with the estimated receiving date indicated.
#5. Can I request an urgent / custom order? Or an item that's on your Instagram but not listed on webstore?
Unfortunately, I'm unable to accommodate urgent or custom design orders from now till 2023 ends as it's the festive season. All product colours & designs are limited to the options as put up here on the webstore.
I have to limit my products and design offerings in order to manage all orders during this period.
Apologies in advance for any inconvenience or disappointment this may cause.
#6. I can't seem to add more quantity. Does it mean it's sold out?
Yes, stocks are newly updated prior to this launch. So once you're unable to add further quantity, it means there's no more further available stock. I won't be doing further restocking once items are sold out.
Apologies in advance for any inconvenience or disappointment this may cause.
#7. Yay, I've checked out my cart! Yikes, I've missed out a couple of names. How should I go about adding?
I know, it happens! You may proceed to create a new cart to add on your items.
Simply check out your new cart by selecting Self Collecting and leave a remark indicating your earlier Order Number. I'll arrange to pack both orders together to send them out.
If you have paid for delivery fee in your earlier cart, but after adding on, your orders combined is now eligible for free delivery, unfortunately, as per point #1 above, delivery fees are non-refundable.
I'd highly recommend you folks to take time to do up your gifting list before carting out.
#8. Due to changes in plans, I'll have to cancel my online order. Will I be able to get a refund?
Yes. However, as Shopify platform charges a transaction fee for every orders placed via the portal, I'm unable to do a full refund back to your credit card.
Refunds will be in the form of shop credits, valid for use within a year from date of credits issue.
Refund value will be calculated base only on the products value. As per point #1, delivery fee will not be refundable.
#9. Can I place my orders directly with you via Whatsapp / Email?
Yes sure, if that's easier for you especially if you have a long Christmas list :P
-
Whatsapp: 8825 0699
-
Email: ling@tabletopics.sg