Santa Express Pouch

As the design is laser engraved on the canvas fabric, this process basically leaves a burn mark (like a stain) on it. Unfortunately it's not permanently etched into the fabric, hence it's very like to fade off once washed.

Washing of the fabric is not recommended ya!

Pouch measures 21 x 12 x 5 (base) cm.

Lunar New Year collection - Of Wisps & Willow is now launched.

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I'll be away for some precious family time from 22 Dec - 3 Jan.

Tabletopics webstore is still open 24/7 in the meantime. Please feel free to browse and place your orders at your convenience.

However do note that orders will only be processed from 4 Jan onwards.

As all of my products are crafted solely by myself from design customising to the making and finally packing, please do allow 5 - 7 working days of processing before dispatch.

Please do also allow an additional 2 - 3 working days, for our courier partner who are working tirelessly in rain or shine, to deliver the parcels to your door.

A big Thank you in advance for your kind patience and I'll be really grateful to receive your gift of time, if you could place your orders at your earliest for Lunar New Year.

Orders for Wisps & Willow collection will be closed on 8 Jan.

Looking forward to add some huats to your households in this coming Year of the Rabbit!

RETURNS

I do pride myself with error free engravings, so that I deliver your gifts just that way you'd like it to be. As each wood piece is individually personalised with your requested wordings or artwork, I regret to inform that engraved items are non-exchangeable and non-refundable.

Do also assist me by checking through to ensure that you have indicated the correct spelling or characters to be engraved for each item in your order.

In the unfortunate event that I have made an error in the engraving (my apologies!), please Whatsapp me at 8825 0699 within 3 working days of receiving your parcel, with snapshots of the error. I'll drop you a reply with further instructions for the corrected replacement.

• Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.

• Returns are not accepted for orders made with sale discount codes, voucher codes from reward points redemption and sale items.

• No cash refunds will be made for returns. Store credits will be issued via an online code, valid for 3 months, and can be used to offset online purchase of products only and are not applicable on postage/courier fees. Delivery fees, if any, will not be refunded.

• Store credits are to be used in a single transaction (fully utilised in 1 order), and not applicable with any other discounts or promotions. No credits/refunds will be given for the balance amount not used.

• Send your return item to us via traceable modes. We will not be responsible for any lost mail. Delivery fees, if any, will not be reimbursed.

DEFECTS / INCORRECT ITEMS RECEIVED

I do a quality check for each parcel before it leaves my workshop. In the unlikely event that you receive a defective/incorrect item, I sincerely apologise for the inconvenience caused. 

Please Whatsapp me at 8825 0699 with snapshots of the area of the defect and your order number, within 3 working days after receiving your parcel. I'll reply with further instructions for the return. Please note the following:

• Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.

• Once the defective item is received, we will process and send out a replacement item.

• If a replacement of the exact item ordered is not available, customers can opt for store credits with a 6 months validity. 

What are not considered defects?

• Differing wood tone

• Wood marks & burns (as seen in images below)