Bunny Fairy Wand

As all of my products are crafted solely by myself from design customising to the making and finally packing, please do allow 7 working days of processing before dispatch.

Please do also allow an additional 2 - 3 working days, for our courier partner who are working tirelessly in rain or shine, to deliver the parcels to your door.

Cheers, Ling 🌿

Delivery Rates Card

• Standard Courier (Deliver in 2-3 days after production is complete) - Complimentary with minimum spend of $120

• Standard Courier (Deliver in 2-3 days after production is complete) - $5.50

• Express Courier (Deliver Next Day after production is complete) - $15

• Urgent Courier (Deliver on the Same day after production is complete) - $25

RETURNS

I do pride myself with error free engravings, so that I deliver your gifts just that way you'd like it to be. As each wood piece is individually personalised with your requested wordings or artwork, I regret to inform that engraved items are non-exchangeable and non-refundable.

Do also assist me by checking through to ensure that you have indicated the correct spelling or characters to be engraved for each item in your order.

In the unfortunate event that I have made an error in the engraving (my apologies!), please Whatsapp me at 8825 0699 within 3 working days of receiving your parcel, with snapshots of the error. I'll drop you a reply with further instructions for the corrected replacement.

• Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.

• Returns are not accepted for orders made with sale discount codes, voucher codes from reward points redemption and sale items.

• No cash refunds will be made for returns. Store credits will be issued via an online code, valid for 3 months, and can be used to offset online purchase of products only and are not applicable on postage/courier fees. Delivery fees, if any, will not be refunded.

• Store credits are to be used in a single transaction (fully utilised in 1 order), and not applicable with any other discounts or promotions. No credits/refunds will be given for the balance amount not used.

• Send your return item to us via traceable modes. We will not be responsible for any lost mail. Delivery fees, if any, will not be reimbursed.

DEFECTS / INCORRECT ITEMS RECEIVED

I do a quality check for each parcel before it leaves my workshop. In the unlikely event that you receive a defective/incorrect item, I sincerely apologise for the inconvenience caused. 

Please Whatsapp me at 8825 0699 with snapshots of the area of the defect and your order number, within 3 working days after receiving your parcel. I'll reply with further instructions for the return. Please note the following:

• Returned items must be in original condition: unwashed and unused. Items which do not fulfill these criteria will be duly rejected.

• Once the defective item is received, we will process and send out a replacement item.

• If a replacement of the exact item ordered is not available, customers can opt for store credits with a 6 months validity. 

What are not considered defects?

• Differing wood tone

• Wood marks & burns (as seen in images below)